emails, phone numbers or credit card info) Personal or sensitive information (e.g.However, we won’t display any review that includes or refers to (among other things): Ideally, we would publish every review we receive, whether positive or negative.

If we find any, we delete them and, if necessary, take action against whoever is responsible.Īnyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.

We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. To edit a review you’ve already submitted, please contact our Customer Service team. You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. I would never stay in this place again.Each review score is between 1-10. The all inclusive thing isn’t for all of their restaurants and the hotel does not look like a 5 star at all! At least not to me. The check in took four hours and communicating with them on their email is a waste of time! I tried multiple times to communicate so they would know about my early check in and late check out! None of it was done.

Total waste of my time and I could not explore the island as I could not find a last minute tour. My trip to Djerba was almost ruined because of this hotel as I booked a tour around the island and the person booked me a tour with a person who doesn’t speak any English. Also, the place is for older couples only so going alone is extremely boring. They don’t speak English, all they do is smile without understanding a word you say and the gym was the dirtiest gym I’ve ever seen. Solo female travelers get harassed non stop by the staff to a point I had someone finding me on social media after looking at my name on the check in papers.

Hotel sun palace tui